Voce Telecom Customer Service can be reached at 1-800-284-1310 or via email at cs@vocetelecom
FEDERAL TAXES: Federal taxes are assessed as a percentage of local service charges, and certain surcharges that are remitted to the federal government.
STATE TAXES: State taxes are assessed as a percentage of jurisdictional service charges.
COUNTY/CITY/LOCAL TAXES: Such taces may also apply and vary by jurisdiction.
FEDERAL UNIVERSAL SERVICE FUND (USF) TAX: The federal USF supports telecommunications services in high-cost areas, low-income subscribers, rural health care providers, schools and libraries.
The USF is assessed as a percentage of interstate and international long distance charges, private line charges and end-user access charges (PICC see below).
STATE UNIVERSAL SERVICE FUND TAX: The state USF is assessed as a percentage on all intrastate local service charges, including local usage, intrastate long distance charges, and certain telephone feature services. The purpose of the state USF is to ensure that basic telephone service is available at reasonable and affordable rates.
E911 TAXES: This surcharge funds 911 emergency response services.
PRE-SUBSCRIBED INTEREXCHANGE CARRIER CHARGE (PICC): This is a charge that long-distance customers pay for use of the local network to complete long distance calls. The PICC is assessed at a flat rate for multi-line business customers and is subject to federal taxes, USF, and state taxes.
BILLING PROCESS FEE: This charge is applied for invoices less than a ten U.S. dollars to recover costs incurred for bill processing. This 49¢ fee allows us to provide competitive rates for all our customers.